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Providence Health & Services Patient Services Representative in Colville, Washington


Providence is calling a Patient Services Representative ( Family Practice Clinic , Days, 1.0 FTE) to Physician Management Group in Colville, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Provide clinic check-in check-out:

  • Ensuring documentation is complete and signed accurately

  • Collection of appropriate co-pay or payments on account

  • Collection of proper and complete patient demographics.

  • Schedule appointments.

  • Daily opening and closing of cash box.

  • Appointment reconciliation.

  • Scan and fax as required by clinic.

  • Reception area management:

  • Using AIDET protocols

  • Keeping reception area clean, and tidy including personal space

  • Answer multi line phone system to clinic standards, including proper documentation.

  • Understand HIPAA and patient privacy.

  • Collect of Provider’s in and out box daily.

  • Adhere to established company compliance, policies, procedures and protocols.


Required qualifications for this position include:

  • High School diploma or General Equivalency Degree (GED)

  • Prior customer service experience

  • Current BLS – Healthcare Provider (must be AHA accredited) upon hire for Urgent Care.

Preferred qualifications for this position include:

  • Electronic Medical Records (EMR) experience.

  • Prior customer service experience in a medical field.

About the clinic you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Colville

Req ID: 265701